Ant.com Support

Oksana February 20, 2013 3 Internet Explorer Toolbar

On February 6, 2013 we released a new version of Ant.com Video Downloader toolbar for Windows Internet Explorer. The new version has number 2.2.3.1074 and it is a replacement for version 2.2.1.75 and for all the earlier versions as well.

All our users are highly recommended to update to the new version.

Normally, users of a toolbar version 2.2.1.75 should see a pop-up message box notifying about the update available. If you haven't seen the pop-up message box, you can try downloading and running the following Windows Registry script to enable notifications about upcoming updates:

TWO.png 2.2.1 Update Notifications fix.reg (1 Kb, Windows Registry script file)

You can also install the update manually by running quick setup app.

And finally, we recommed our users to install ONE.png File1 Package Manager that will make easier to handle installation and updating of Ant.com software.

Oksana November 27, 2012 5 General issues

Ant.com is happy to announce a new feature, free Ant.com Video to MP3 converter.

You can find Ant.com Video to MP3 converter here.

Let us know what you think about it ;) We are doing our best to keep Ant.com users happy!

Dmitry Bekinin September 08, 2011 Internet Explorer Toolbar

This article applies to Ant.com Video Downloader for Internet Explorer version 2.2.1.75 or earlier versions

While attempting to update or uninstall Ant.com Video downloader toolbar version 2.2.1.75 or lower, a message box with the following error appears: There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support or package vendor.

 

art_1.jpg

 

This problem may occur for a number of reasons, one of them is because the registry information of one of the binary components of the toolbar was deleted or corrupted.

In order to fix this issue one can use Program Install and Uninstall throubleshooter provided by Microsoft support services:

1. Open the following web page of Microsoft support: http://support.microsoft.com/mats/program_install_and_uninstall

2. Click on Run now button

3. You will be prompted to download an application. Download it to a suitable location and launch it

4. Click Accept button to start fixing the problem

FixIt-1_1.png

 5. Click on Detect problems and let me select the fixes to apply

FixIt-2.png

6. Click on Uninstalling

FixIt-3.png

7. In the next screen, select Ant.com IE add-on

FixIt-4.png

8. Click on Yes, try uninstall

FixIt-5.png

9. In the next screen, click Next to proceed

FixIt-6.png

 10. After the troubleshooter fixes the problem, you can close the window.

Ant.com Support August 11, 2011 How To

You can download a video from web pages which contain video. So, firstly, please, check if you are on a web-page which contains a video and this video is playing in your browser.

If a video is detected and ready to be downloaded you will see the 'Download' button active and notice box popping out to let you know that video is ready to be downloaded.

If the button is not activated you might have to click the Play button in the video in your browser first, so it starts to play.

If it still doesn't work, try closing the page, open it again, play the video, then click the Download button from our Video Downloader.

Ant.com Support August 11, 2011 General issues

You can download a video from web pages which contain video. So, firstly, please, check if you are on a web-page which contains a video and this video is playing in your browser.

If a video is detected and ready to be downloaded, you will see the 'Download' button active and notice box popping out to let you know that the video is ready to be downloaded.

If you see the video on the page playing, but you still receive a message that the video is not found it means that for now we don’t support such a video format.