Ant.com Support

Oksana Mar 28 3 Download on Youtube with AVD for Mozilla Firefox

For version 2.4.7.22 and over.

When trying to download file for some sites like Youtube, you may miss the media converter (aka. ffmpeg).

 

Click on the button Install. It will download and install the package automatically for you. 

The process can take some time. You’ll be notified :

In case of failure with automated installation, you can still install manually ffmpeg on your computer and provide the path to it into the configuration. 

 

Oksana Mar 26 5 FireFox (Mozilla) toolbar

You may currently have a download problem on Youtube. The source of the problem is a changed way of streaming videos. A new version 2.4.7.20 of AVD for Mozilla Firefox is coming soon fixing the problem.

We are doing our best to keep Ant.com Users happy :)

Oksana Jan 14 6 Antmarks Extention for Google Chrome

A new released version 1.0.9 of Antmarks Extension for Google Chrome requires new permissions.
One should see a popup offering to accept new permissions. If a user misses the popup inside the Google Chrome
browser, the extension will be disabled by default until the user re-enables it.

You can easily re-enable the extension by following one of the solutions below:

  • Click the Chrome menu icon then click on "Ant.com Antmarks Extension requires new permissions" in the bottom of the drop-down list.
  • Or click the Chrome menu icon and select Extensions from the Tools menu or type chrome://extensions to your Chrome navigation bar.

Then check the box "Enable":

3.png

Finally, click on "Re-enable":

4.png

Oksana March 14, 2013 34 General issues

Dear Ant.com Users,

If you would like to help us improve Ant.com Downloader, you are very welcome to leave a comment here with a feature suggestion ;)

Do not forget to indicate the version of Ant.com Downloader you are using.

Thanks,

Ant.com 

Oksana February 21, 2013 11 Internet Explorer Toolbar

Recently we made a major upgrade of our software products on the web site www.ant.com. The new version of Ant.com Video Downloader toolbar for Windows Internet Explorer was released as well as several other products. We also launched another product:  ONE.png File1 Package Manager, which is a content delivery application designed to allow our users easily install, update and remove Ant.com software.

Toolbar version 2.2.1.75 and lower used built-in updating system, which usually upgraded silently, and, when a user had Internet Explorer browser opened it prompted for update with pop-up message box, displayed in the corner of the desktop. In the new version of Ant.com Video Downloader toolbar for Windows Internet Explorer we changed the updating procedure. We moved updating functionality from the toolbar (as well as from other products) and now make File1 Package Manager handling all updates.

We also decided to distribute our software using small quick setup apps. This quick setup app, called the bootstrapper, first installs File1 Package Manager and then asks it to install the required program. File1 Package Manager can then be used to update installed packages.

But it turned out that some people were frustrated and astonished with the fact that another application is being installed on their PCs. Rumours begun circulating over the Internet, on discussion forums people were talking and ensuring each other that it is a virus, a malware and the computer is infected and so on; advises were given to erase every sign of File1 Package Manager, remove the toolbar, etc.

We can assure that this poinless muddle has nothing to do with reality. We produce neither viruses, nor malware. Our software that we release to public is always digitally signed. You can check it out by right-clicking on the installation .msi file, or on any our binary file, and selecting Properties, and then Digital signatures tab; select the certificate and click on Details.

But anyway we would like our users to excuse us for possible frustration and inconvience made by this recent update. We will try our best to avoid such situations in future.

People who like our video downloader toolbar and who would like to manually update to the new version, can use direct link to installation .MSI file:

msiexec.png AntToolbarInstaller-2.2.3.1074-Release-x86.msi (7.43 Mb, Windows Installer package)

Note, that starting with version 2.2.3 of the toolbar, it has no built-in updating system anymore. You will not receive any pop-up message boxes prompting for updates, nor there will be any silent updates. For backward compatibility we kept Check for updates feature (available when you click green Ant buttonCheck for updates menu item), and it will now only prompt you to install  ONE.png File1 Package Manager.

Remember that you can also receive assistance and information from first hands by contacting our support: http://support.ant.com/anonymous_requests/new.